Stop losing customers between support tickets.
Jexi is the AI coworker for registrar and hosting teams. It handles support, remembers every client, acts inside your internal systems, and keeps every relationship active — long after the ticket is closed.
of support requests
resolved without a human
reduction in handle time
on automated workflows
client relationships
managed in proving ground
domain & DNS transactions
the system is built on
Numbers from operating NIC.UA and NicNames — the registrar and hosting business the founding team built and ran.
Sound familiar?
Your team resolved the ticket.
The customer still churned.
A domain renewal fails. The payment method expired six months ago — nobody noticed. Your support agent fixes the issue when the client calls in a panic. The ticket is closed. Everyone moves on.
Three weeks later the client transfers their portfolio to a competitor.
The tool your team used had no memory of the renewal risk. No trigger to follow up. Your agents managed a hundred other accounts that day and couldn't have caught it anyway.
Support tools answer tickets. None of them remember the account, act on its behalf, and come back when the next critical moment arrives.
That's the gap Jexi fills — by being the helpdesk itself, not a layer added on top of one.
See Jexi in action
The helpdesk that actually does things.
Customers chat with Jexi directly. It resolves, acts, and remembers — all in one place. Your team sees what's happening and stays in control.
Jexi/cloudcraft.studio · Alex ChenAlex · 14:03
Got it. I verified your account ownership and looked up the current NS records for cloudcraft.studio.
Jexi · 14:03
Jexi · 14:03
Alex · 14:04
Jexi · 14:03
Jexi · 14:03
Automated actions run after customer confirmation in chat, or with your approval from the account view.
What you actually get
Not just faster support.
Revenue you'd have lost.
Jexi monitors expiry dates, payment method status, and renewal risk across every account — and reaches out before your customer even knows there's a problem.
DNS issues, SSL errors, mailbox setup, account transfers — Jexi knows the account history and can take verified action inside your systems, not just suggest next steps.
Every interaction — support ticket, billing question, configuration change — is remembered per account. When the same customer contacts you again, Jexi knows exactly who they are and what's happened.
What Jexi actually is
An AI coworker.
Not just another support tool.
A support tool answers and closes. A coworker remembers, acts, and follows through. Jexi does all three — and the helpdesk is just where clients reach it.
Remembers every client
Every interaction — support request, billing change, configuration update, renewal risk — is stored per account. When the same client contacts you again, Jexi already knows who they are, what's happened, and what's coming up. Your team never starts from scratch.
Acts inside your internal systems
When a client asks to change nameservers, renew a domain, fix an SSL, or update billing — Jexi doesn't send a tutorial link. It confirms with the client and executes the action directly, with a full audit trail. Your team approves the playbooks once; Jexi runs them every time.
Keeps every relationship active
A coworker doesn't wait to be asked. Jexi monitors renewal dates, payment method status, and account risk across every client — and proactively reaches out before problems become churn. Long after the ticket closes, Jexi is still working the account.
Plus a full helpdesk for your team
Clients reach Jexi by chat, email, or widget. Your agents see every conversation, step in whenever needed, and have full account context right there. Everything a helpdesk does — built in, not bolted on.
Built for registrar & hosting teams
The workflows your team runs every day.
Domain renewal recovery
Catch expired payment methods and at-risk accounts before the renewal date, not after the domain lapses.
DNS & SSL issue resolution
Jexi knows the account's full configuration history and can take authenticated action — not just send a knowledge base link.
Billing & payment handling
Failed charges, disputed invoices, upgrade requests — handled with full account context and proper permission scoping.
Mailbox & hosting setup
New account onboarding, configuration questions, and activation help — resolved without routing through a human every time.
Transfer & account management
Domain transfers, registrant updates, WHOIS changes — verified and executed with audit trail.
Re-engagement & upsell
Dormant accounts, unused hosting capacity, expiring plans — Jexi surfaces the moment and drafts the outreach.
Customers write in their language. Jexi replies in it.
Jexi's multilingual support is already running in production. A client writes in German, Spanish, or Japanese — Jexi reads it, understands it, and responds in the same language, in your brand voice. No routing to a specialist, no waiting, no awkward machine-translated reply.
Your agents work in one language. Every client gets served in theirs. No extra hires, no BPO, no copy-pasting into a translation tab.
See how multilingual support works →Customer · Berlin · 09:14
Hallo, meine Domain zeigt seit heute eine Fehlermeldung. Können Sie helfen?
↳ "Hi, my domain has been showing an error since today. Can you help?"
Jexi · 09:14
Ich schaue mir das sofort an — ich sehe, dass Ihr SSL-Zertifikat heute abgelaufen ist. Ich erneuere es jetzt.
↳ Resolved in German. SSL renewed automatically.
Why trust us
We ran this business.
We know what breaks.
Jexi isn't built by people who studied registrar and hosting from the outside. The founding team ran NIC.UA and NicNames — managing 300k+ customer relationships and 10M+ transactions. We built Jexi because we lived the problem.
CEO
Founder of NIC.UA and NicNames. 20+ years running registrar operations at scale — the actual market we're targeting.
CGO
Scaled support through 3× user growth without adding headcount — reaching 45% AI-driven resolution. That number is the baseline, not the goal.
CTO
15+ years building AI/ML infrastructure, DNS systems, and high-load registrar backends. The architecture isn't borrowed — it's purpose-built.
"We scaled support through 3× user growth without adding a single agent — reaching 45% AI-driven resolution. We built Jexi because we needed it and it didn't exist."
Maryna Zaitseva
CGO, Jexi · formerly Head of Support, NIC.UA
Questions
Is Jexi replacing my support team?+
No. Jexi works alongside your team — it handles the repetitive, high-volume workflows and flags the accounts that need human attention. Every action it proposes requires your approval before it runs. Your team focuses on what actually needs a person.
Does it replace our current helpdesk?+
Yes — Jexi is the helpdesk. Customers contact you through Jexi directly (chat, email, or widget). Your team works from Jexi's interface. It's not a layer on top of Zendesk or Freshdesk; it replaces them with something built for registrar and hosting workflows specifically. We handle the migration with you during onboarding.
What if Jexi gets something wrong?+
Jexi never acts autonomously on live accounts without approval. It drafts, flags confidence levels, and waits. Every action has an audit log. If something looks wrong, you reject it — and that feedback makes the next suggestion better.
How long does it take to set up?+
We do the setup with you. Early design partners get a hands-on onboarding — we connect the integrations, tune the playbooks to your workflows, and run alongside your team until you're comfortable. This isn't self-serve yet.
What can the AI actually do in chat, vs. what needs human approval?+
Actions that customers can approve directly in chat (nameserver changes, domain renewals, SSL reissues, billing updates) run automatically once the customer confirms. Actions that affect the whole account or carry higher risk (bulk operations, account transfers, data deletion) queue for your team's approval first. You define the boundary — Jexi respects it.
For investors
Raising $500K rolling SAFE in $100K checks.
Sharp wedge, direct market access, visible ROI. We're turning operator advantage into live product proof — with design partners already running the core workflows. hello@jexi.com to see the full deck.
Pricing
Pay per resolution.
Not per seat.
Jexi charges for outcomes — resolved tickets, recovered renewals, completed actions. Not for software licences your team has to manage on top of doing actual work. The more Jexi resolves, the more value you get. The model follows the result.
What you pay for
- ✓Tickets autonomously resolved
- ✓Renewals recovered automatically
- ✓Actions completed in systems
What you don't pay for
- -Per seat licences
- -Unanswered tickets
- -Platform fees for zero output
Join the waitlist.
Jexi is in development with a small set of design partners. Leave your details and we'll reach out when we're ready for the next cohort.