Remembers every client
Every support request, previous reply, preference, and open follow-up is stored per customer. When the same client contacts you again, Jexi already knows the context.
AI support coworker for your customer inbox
One supervisor.
Thousands of clients an hour.
Jexi is the AI-first support layer that sits between your business and your customers. The AI reads, drafts, translates, and helps send replies. Your team stops typing and starts supervising.
1 human supervises thousands of replies/hr
90%+ tickets auto-resolved without typing
100+ languages, in and out
Gmail + domain email connect the inbox you already use
Connect your support inbox
Gmail Enterprise bridge
OAuth your Workspace. Jexi reads, drafts, translates, and helps send replies inside your existing Gmail.
Domain email support
Use your own support@ address. Our guide shows the exact DNS records to add so mail routes reliably.
The hidden math of support
Your inbox grows faster
than your team can type.
An e-commerce store does 10,000 orders a week. Three percent of customers write in. That is 300 emails a day, in a dozen languages, asking the same hundred questions.
Two support managers can answer 60 of them well. The other 240 wait, get short replies, or get nothing.
Hiring more typists does not scale. Templates feel robotic. Off-the-shelf chatbots cannot actually do anything. They just deflect.
Jexi flips the model: the AI handles every reply by default. Your team supervises, corrects, and the corrections train the system instantly.
One human can now oversee what used to take a department.
An AI coworker
A support tool answers and closes.
A coworker remembers, acts, and follows through.
Jexi does all three, and the helpdesk is just where clients reach it.
Works inside your support inbox
Jexi connects to Gmail or a domain email address, reads incoming messages, drafts replies, translates conversations, and keeps a full audit trail.
Keeps every conversation moving
Jexi watches open threads, flags unanswered customers, suggests next steps, and helps your team follow up before small delays turn into churn.
Plus a full helpdesk for your team
Clients reach Jexi by chat, email, or widget. Your agents see every conversation, step in whenever needed, and have full account context.
Support inbox
Every conversation, with context.
Customers write in. Jexi drafts the reply, remembers the customer, and shows your team what needs approval.
Jexi/support@cloudcraft.studio · Alex ChenActive chat
I ordered yesterday but the tracking link still shows nothing. Can someone check what is happening?
Alex · 14:03
Got it. I found the order, checked the carrier status, and prepared a reply with the latest delivery window.
Order
#10482
Paid · shipped
Carrier
DHL Express
Label scanned 12:40
Jexi · 14:03
Type approve to send the reply, or edit anything first.
approve
Alex · 14:04
Reply ready to send
Done. I explained the carrier delay, included the tracking link, and added a support credit offer if it arrives late.I logged the response to customer history.
While I have you
This customer had two delayed orders in the last month. Want me to flag the thread for a manager review?Anonymized example from a closed-beta tenant.
Results in the Wild
Support teams cut repetitive replies and recover more conversations with Jexi.
After connecting Jexi to their support inbox, teams can reduce repetitive ticket load, keep replies consistent, and convert more open conversations into resolved customers.
"Jexi gives every customer a fast, contextual answer while our team supervises the important moments."Closed beta operator
Incoming support email
U
I can help with that. I checked the order history, carrier status, and previous support notes for this customer.
The best next step is to send a clear update, include the tracking link, and flag the thread if the carrier misses the new delivery window.
Message Jexi AI...
Why Jexi
Key advantages of Jexi AI
Jexi brings inbox automation, customer memory, and multilingual support into one supervised support surface.
Automation
Inbox Automation
Jexi handles repetitive support flows: reading messages, classifying intent, drafting replies, translating, and tracking follow-ups.
Core featureGlobal Reach
Multilingual Power
Sell and support worldwide. Jexi understands customers in their language and replies in your brand voice.
50+ languagesSupport
Ticket Crusher
Cut support load by routing routine requests through approved playbooks and escalating only the work that needs judgement.
EfficiencyChat
Jexi Chat + Knowledge API
Add Jexi Chat to your product and connect your own knowledge base through API, so answers come from your real docs, policies, and product data.
API-readyTeam Ops
Calendar-Aware Routing
See who logged in, who is online, who stepped away, and for how long. Jexi assigns tickets to the right available person automatically.
Auto-assignSales
Revenue Recovery
Spot buying intent, missed follow-ups, frustrated customers, and unresolved questions before they become lost revenue.
GrowthInnovation
Guided Setup
Connect Gmail directly or follow the domain email guide with the exact records needed to route support mail through Jexi.
Easy launchMonetization
Cross-Sell Engine
Recommend relevant next steps when customers ask for help, ask about plans, or signal they are ready to buy.
+19% ARPUChat, API, and team routing
Answers from your knowledge base.
Tickets to the right person.
Add Jexi Chat to your site or product, connect your own knowledge base through API, and let Jexi use team availability to route each ticket automatically.
Knowledge Base API
Sync docs, policies, product data, and internal rules so Jexi answers with current company knowledge.
Team calendar and presence
Track who logged in, who is online, who stepped away, and how long each teammate has been unavailable.
Automatic ticket assignment
Route urgent or complex tickets to the best available person based on presence, load, language, and topic.
Jexi Chat routing
KB connected through API
Incoming chat
Can I transfer a domain if it expires tomorrow?
Jexi found the current transfer policy, expiry rule, and account status in your knowledge base.
Sourcekb.transfer_policy.v4
Confidence96%
Next stepDraft answer + assign if billing review is needed
Team calendar
Lena
24 open
Mark
12 open
Ira
8 open
Auto-assigned
Ticket routed to Ira: online, low load, domain transfer expertise.
AI-Powered Translation
Break language barriers instantly
Support customers in 100+ languages without hiring multilingual agents. Jexi detects, translates, and prepares replies in real time.
- Automatic language detection on incoming messages
- Smart translation based on your known languages
- Cached translations for consistency
- Translate replies before sending
MG
SpanishMaria Garcia
maria@example.es
Original Message
Hola, necesito ayuda con mi pedido. El numero de seguimiento no funciona y no se donde esta mi paquete.
Translated to English
AI Translation
Hello, I need help with my order. The tracking number is not working and I do not know where my package is.
What changes for your team
From reactive helpdesk
to proactive coworker.
x10
Capacity
One agent oversees the work of ten
Jexi answers, acts, and follows up by default. Your team supervises the moments that need judgement.
DE->DE
Language
Every customer is served in their language
Jexi answers, acts, and follows up by default. Your team supervises the moments that need judgement.
+memory
Continuity
No client ever starts from scratch
Jexi answers, acts, and follows up by default. Your team supervises the moments that need judgement.
Why trust us
We ran this business.
We know what breaks.
The founding team has operated high-volume customer support, inbox workflows, and customer communication at scale. Jexi exists because we lived the problem.
- Built by operators who have run real customer support queues.
- Designed around real inbox pressure, repeated questions, and messy customer context.
- Closed beta with teams handling high-volume support today.
300k+
customer relationships managed
10M+
customer conversations handled
15+ yrs
running customer operations
2
live teams in closed beta
Pricing
Pay per resolution.
Not per seat.
Jexi charges for outcomes: resolved tickets, approved replies, translated conversations, and completed support workflows. The more Jexi resolves, the more value you get.
What you pay for
Tickets resolved
Replies approved
Actions completed
No seat fees. No per-agent licenses. Pricing scales with the work Jexi does for you.
Questions
The things people ask first.
No. Jexi handles repetitive, high-volume workflows and flags accounts that need human attention. Your team supervises edge cases and keeps control.
Live demo flow
Ready to put your inbox on autopilot?
See Jexi connect, read, translate, draft, and resolve support conversations in 15 minutes.
Join the waitlist
Jexi is in development with
a small set of design partners.
Leave your details and we will reach out for the next cohort.